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What are the hours of the Customer Service
Department?
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Do
you have a Spanish speaking representative available? |
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What
is the cash value of my policy? |
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Can
I take out a loan on my policy? |
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Can changes be made on a policy after is has
been issued? |
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What if my premium is paid
late? |
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If my premium is paid automatically from my bank
account, and I need to close or change my account information, whom should I contact? |
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How can I change my method of payment? |
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What
are the hours of the Customer Service Department?
|
Our Customer Service Department is open Monday - Friday,
8:00 AM - 5:00 PM, Central
Standard Time.
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| Do
you have a Spanish speaking representative available? |
Yes, we do have a Spanish speaking representative available. Just
ask the receptionist to connect
you with a Spanish speaking representative.
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| What
is the cash value of my policy? |
Regular Whole Life policies and Interest Sensitive Whole Life
policies do have a cash
value after the second or third policy year. Term policies and
Family Riders do not have
cash value.
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| Can
I take out a loan on my policy? |
If the policy has a cash value, you can take out a loan against
it. The interest rate
on the policy is 8%, which is 1% higher than the current interest
on the policy. The death benefit is reduced by the loan amount.
Loan payments must be
marked "loan payment", and are not included in the premium
payments.
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| Can
changes be made on a policy after is has been issued? |
Generally not, however, in some cases it is possible. Please contact
a Customer Service Representative
to discuss any changes.
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| What
if my premium is paid late? |
The policy has a 31 day grace period. The policy will not terminate
if paid within the grace period.
If your policy has enough cash value, and the automatic
loan option has been selected on your application, we will automatically
take a loan to cover the premiums after your premium
is 60 days past due.
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| If
my premium is paid automatically from my bank account, and I need
to close or change my account information, whom should I contact? |
Contact our Customer Service Department at 1-800-283-8840, and
request direct bill
option,or an authorization form to change the account
information.
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| How
can I change my method of payment? |
We have several payment options available, and would be happy
to review them with you. You
may contact our Customer Service Department
at 1-800-283-8840.
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